Sunday, August 21, 2011

Online photo printing ISSUES!


Ok this is a RANT! Just a small one and I'm hoping that you can chime in and share with me your experience.

I'm a huge fan of online photo services. I've used most of them at least once and for various projects. I currently use Shutterfly on a regular basis. They have a user friendly website. I love clicking on which photos that I want and then within a week my pictures arrive to pass out, scrapbook,etc.

A few weeks ago I needed to print off pictures quickly so I ordered through Shutterfly, as usual and  had my photos set to be picked up at Walmart one-hour service. After waiting 6 hours for an email confirmation from Walmart, that never arrived, I called them. They said that their machines were down and my pictures would be ready in a few days. I'm a totally understanding person, I know machines break down BUT their system should have been updated to let me know that my pictures would take days vs. one-hour. The photo dept. did have my order and they could have called or sent me a text message. I was very disappointed.

This story continues with me going through the Shutterfly process, again, sending the photos on to Walgreens. They were ready in one-hour and the photos looked great. After going through my photos and planning out my project I found that I needed a few more photos printed off. I decided to try Target Photo Dept. because they had a $.10 sale and I was headed over there to shop. I did the same order process and ended up with a similar problem like I had at Walmart. This time, I ordered and after not getting an update within 2 hours I headed over there to the store. This time I find out that the person who runs the photo dept. didn't show up for work. The nice clerk working the service desk told me that they would be done the next day "if she shows up tomorrow for work", yikes!

After shopping I went home, uploaded the same pictures to Walgreens and had them within the hour. Thank you Walgreens!

Why this post? I'm curious as to your experience with picking up photos in local stores. I really do think that if a company offers one-hour and can't meet that deadline they should call, text, email the person ordering or have their computers updated. Enough said by me!

One last thing, do you scrapbook?? I want to blog my recent scrapbooking experience and wonder how many of you scrapbook.

4 comments:

dstoutholcomb said...

yes, I scrapbook--I don't do it digitally.

I either print at home with my HP photo printer or I use snapfish and have direct ship--I've never tried to have it sent to a retailer

Cindy said...

I go to Walgreens every time, and have never had a problem! I am a new follower of your blog, and I love it so much I've given you an award :) Come claim it at http://cute-ecakes.blogspot.com/2011/08/thank-you-for-honor.html
Cindy
Cute-Ecakes

Angi Toth said...

i have done snapfish and shutterfly AND i often use CVS if i want to get them right away. never had any problems with any of the above. oh i also have ordered really large orders from walmart, but had them mailed to me (so no problems with broken down machines). i also scrapbook (when time allows). i will share one tip i have learned over the years. when i look back at the scrapbooks that i made with the pictures cut in all these different shapes or really tried to get "creative" i look back and cringe. however the pages i did where i kept the picture the same as i printed it or cut it down a little but still keeping the square shape, and when i have just matted and added an embellishment here or there, i think are classic and hold the test of time. THOSE are the pages people have been most impressed with and take alot less time. just something i have figured out for myself, take it for what it's worth....

Online Printing Company said...

Magnificent issues altogether, you simply won a new reader. What could you recommend about your put up that you just made a few days in the past?

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